Terms and Conditions for Wandsworth Removals Services
These Terms and Conditions set out the basis on which Wandsworth Removals provides household and commercial removal, packing, storage and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 The Company, we, us or our means Wandsworth Removals providing removal and related services.
1.2 The Customer, you or your means the person, firm or company who requests our services and enters into a contract with us.
1.3 Services means any removal, packing, unpacking, loading, unloading, storage, furniture disassembly or reassembly, or related services that we agree to provide.
1.4 Goods means all items that we are asked to move, handle, store, pack or otherwise deal with as part of the Services.
1.5 Contract means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions and any written quotation or confirmation we provide.
2. Service Area
2.1 We provide removal and related services primarily within London and the surrounding areas, including moves to and from Wandsworth and neighbouring boroughs, as well as throughout the United Kingdom.
2.2 Long distance moves within the UK may be subject to additional conditions, travel time charges and overnight or subsistence costs, which will be set out in your quotation where applicable.
3. Quotations
3.1 Any quotation provided by us is based on the information supplied by you, including property access, volume of goods, special items and required dates. Quotations are usually given as a fixed price or an hourly rate with a minimum charge, as specified in writing.
3.2 Quotations are valid for the period stated on the quotation or, if no period is stated, for 30 days from the date of issue, subject to availability of our resources on the requested dates.
3.3 We reserve the right to amend or withdraw a quotation if:
a. You change the nature or volume of the Goods, or the Services required.
b. Access to the property changes or was not accurately described, including stairs, lifts, parking restrictions, distance from vehicle to property or other access issues.
c. There are unforeseen difficulties that could not reasonably have been anticipated at the time of quotation.
3.4 Unless otherwise stated, our quotation does not include customs duties, tolls, parking fines, congestion or low emission zone charges, ferry charges, storage fees, or any additional third-party fees. These will be payable by you as additional charges where incurred.
4. Booking Process
4.1 A booking is only confirmed once you have accepted our quotation in writing and we have sent you a written booking confirmation. Provisionally held dates are not guaranteed until this confirmation is issued.
4.2 You are responsible for ensuring that all details in the quotation and booking confirmation are correct, including addresses, dates, times and the nature of the Services required. Any changes must be notified to us as soon as possible and may be subject to additional charges.
4.3 We may request a deposit to secure your booking. The amount and due date of any deposit will be specified in your quotation or booking confirmation.
4.4 Where moves involve third-party arrangements such as building management, lift bookings or parking suspensions, you are responsible for obtaining all necessary permissions and authorisations unless we have explicitly agreed in writing to arrange these on your behalf.
5. Payments
5.1 Unless otherwise agreed in writing, payment terms are as follows:
a. For private residential customers, full payment is due no later than the day of the move and before unloading is completed.
b. For commercial or account customers, payment terms will be as specified on the invoice or agreed in writing in advance.
5.2 We may require part or full payment in advance, particularly during busy periods or for high-value or long-distance moves. Details will be provided at the time of quotation or booking.
5.3 Payment may be made by methods we specify as acceptable at the time of booking. We do not accept payment by cash sent in the post.
5.4 If payment is not received by the due date, we reserve the right to:
a. Suspend or withhold Services, including retaining Goods in our possession until payment is made in full.
b. Charge interest on overdue sums at the statutory rate applicable to commercial debts, or as otherwise permitted under UK law.
5.5 Any charges incurred by us due to your failure to pay on time, such as additional storage costs, re-delivery charges or administrative fees, will be added to the outstanding balance.
6. Cancellations and Postponements
6.1 You may cancel or postpone your booking by giving us written notice. Cancellation or postponement charges may apply depending on when notice is received.
6.2 Unless different terms have been agreed in writing, the following charges will normally apply:
a. More than 7 days before the scheduled service date: No cancellation charge, and any deposit paid may be refunded or transferred to a new date, subject to availability.
b. Between 3 and 7 days before the scheduled service date: Up to 50 percent of the quoted price may be charged.
c. Less than 3 days before the scheduled service date, or on the day of the move: Up to 100 percent of the quoted price may be charged.
6.3 If we need to cancel or postpone the Services due to circumstances beyond our reasonable control, such as extreme weather, road closures, accidents, vehicle breakdowns, staff illness or other events of force majeure, we will notify you as soon as possible and seek to rearrange the Services at a mutually convenient time. We will not be liable for any indirect loss or consequential costs arising from such cancellation or postponement.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that all Goods are properly packed, unless you have requested and paid for our packing service.
b. Ensuring that all Goods to be moved are owned by you or that you have full authority from the owner to enter into the Contract and to arrange their removal.
c. Arranging appropriate insurance cover for your Goods if the level of protection included in our liability section is not sufficient for your needs.
d. Providing accurate information about access, parking and any special requirements relevant to the Services.
e. Obtaining all necessary parking permits, suspension of parking bays, and permissions from building managers, landlords or neighbours, unless we have agreed in writing to organise these.
f. Being present or represented at the collection and delivery addresses to ensure that the correct Goods are moved and placed in the correct rooms.
7.2 You must not submit for removal or storage any Goods that are hazardous, explosive, illegal, perishable, or requiring special licences, including but not limited to gas cylinders, flammable liquids, firearms, drugs, or items infested with pests or mould.
8. Our Responsibilities
8.1 We will perform the Services using reasonable care and skill, in accordance with industry standards for removal companies in the UK.
8.2 We will take all reasonable steps to protect your property and Goods while in our care, including the use of protective coverings where appropriate.
8.3 We reserve the right to use sub-contractors or agents to perform all or part of the Services. Where we do so, these Terms and Conditions will continue to apply, and we will remain responsible for the proper performance of the Contract.
9. Liability for Loss or Damage
9.1 Our liability for loss of or damage to Goods is limited as set out in this clause. If you require additional cover, you must inform us in advance so that we can discuss suitable arrangements.
9.2 We will not be liable for any loss or damage where:
a. It results from your failure to properly pack Goods that were not packed by us.
b. It arises from inherent defects, wear and tear, or the nature of the Goods, including fragile or perishable items.
c. It occurs to items that are already damaged or in poor condition before the move.
d. It arises from your failure to fully inform us of special requirements or vulnerable items.
9.3 We will not be liable for:
a. Indirect or consequential losses, including loss of profits, loss of use, or emotional distress.
b. Loss or damage to items of high value such as jewellery, cash, documents, artworks, collectibles or electronic data unless specifically declared and agreed in writing in advance.
9.4 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of the completion of the Services, providing reasonable details and evidence of the loss or damage.
9.5 Our total liability for loss or damage to Goods arising from any one event or connected series of events will not exceed a reasonable market value for the Goods or any specific limit stated in our quotation, whichever is lower.
10. Delays and Waiting Time
10.1 While we will make reasonable efforts to adhere to agreed collection and delivery times, all times quoted are estimates only and not guaranteed. Traffic conditions, access restrictions, previous jobs and other factors may affect timing.
10.2 If we are delayed due to your actions or inactions, including but not limited to late access to the property, delayed key release, or failure to obtain necessary permissions, we may charge waiting time at our standard hourly rate.
11. Waste and Environmental Regulations
11.1 We operate in compliance with applicable UK waste and environmental regulations, including regulations relating to the transport and disposal of household and commercial waste.
11.2 We are not a general waste disposal company. Any collection and disposal of unwanted items must be agreed in advance as part of the Services and may be subject to additional charges, including any applicable disposal or recycling fees.
11.3 We will not remove or dispose of hazardous, restricted or prohibited waste, including but not limited to chemicals, asbestos, clinical waste, gas bottles, or electrical items requiring special treatment, unless expressly agreed in writing and arranged with an authorised third party at additional cost.
11.4 Where we agree to dispose of unwanted items, we will use lawful and responsible methods, including recycling and authorised waste facilities where possible. You confirm that you have the right to authorise the disposal of such items.
12. Storage
12.1 Where storage services are provided, Goods will be stored in facilities deemed appropriate by us, which may be operated by us or by a third party.
12.2 Storage charges will be payable in advance at the rate specified in your quotation or storage agreement. Late payment may result in additional fees and the exercise of a lien over stored Goods until all sums are paid.
12.3 While Goods are in storage, access may be restricted and must usually be arranged by appointment, subject to reasonable notice and our operational requirements.
13. Complaints
13.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with our team as soon as possible so that we have the opportunity to resolve matters on the day where feasible.
13.2 Any formal complaint should be submitted in writing, providing details of the issue, dates, locations and any supporting evidence. We will acknowledge receipt and aim to respond within a reasonable timeframe.
14. Data Protection
14.1 We will collect and process personal information about you for the purpose of providing the Services, managing bookings, handling payments and dealing with any queries or claims.
14.2 We will handle personal data in accordance with applicable UK data protection laws and will not share your details with third parties other than where necessary to perform the Contract, comply with legal obligations or with your consent.
15. Termination
15.1 We may terminate the Contract or suspend Services immediately if you:
a. Fail to pay any sums due by the required date.
b. Breach any material term of these Terms and Conditions.
c. Become insolvent or subject to bankruptcy or winding up proceedings.
15.2 Termination will not affect any rights or obligations that have already accrued at the date of termination, including any outstanding payment obligations.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter.
17. General
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of it.
17.3 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the Services and supersede any previous agreements or understandings, whether written or oral.
17.4 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless we have agreed otherwise in writing.
