Wandsworth Removals Privacy Policy Overview
This Privacy Policy explains how Wandsworth Removals collects, uses, stores and shares personal data when you use our services. It applies to all customers and prospective customers of Wandsworth Removals in our service area, including anyone who visits our website, requests a quotation, makes a booking, or otherwise communicates with us about removals, storage or related services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Who We Are And Scope Of This Policy
Wandsworth Removals is a removal and related services provider operating in Wandsworth and the surrounding area. In this Privacy Policy, references to we, us or our mean Wandsworth Removals as the controller of your personal data.
This Privacy Policy covers personal data we collect from individuals in connection with:
Enquiries and quotations for removals and related services
Bookings, contracts and provision of our services
Customer service, feedback and complaints
Marketing communications where you have agreed to receive them
Use of our website and any online forms we provide
What Personal Data We Collect
We collect and process only the personal data that is relevant and necessary to provide our services. Depending on how you interact with us, we may collect the following types of information.
Identification and contact details: name, postal address, service addresses (such as collection and delivery addresses), and other contact details you choose to provide.
Service and booking information: details of the services you request or receive, inventory details you choose to share, access information for properties, preferred dates and times, special instructions, and correspondence relating to your booking.
Payment and transaction data: information relating to the payments you make to us, such as amounts, dates and methods of payment. We do not intentionally store full payment card details when payments are processed securely by a third-party payment processor.
Communication data: records of communications between you and us, such as emails, online contact forms, and notes of telephone conversations relevant to your enquiry or booking.
Website and technical data: limited technical information collected when you visit our website, which may include IP address, browser type, pages visited and time spent on the site. This is used to help us maintain and improve our website and services.
In most cases, we do not seek to collect special category personal data, such as information about your health. If you voluntarily provide such information to help us tailor our services, we will treat it with additional care and only use it where necessary to perform the service you have requested.
How We Collect Your Personal Data
We may collect personal data directly from you when you:
Submit an enquiry or request a quotation
Make a booking for our services
Communicate with us by telephone, post or through our website
Provide feedback or make a complaint
Respond to any marketing or customer satisfaction communications we send, where you have chosen to receive them
We may also receive personal data about you from third parties where this is necessary for us to provide our services. For example, this could include referrals from letting agents, landlords, or business partners who have your permission to share your details, or payment processors who provide us with confirmation that your payment has been made.
Lawful Basis For Processing Your Data
We process your personal data under one or more of the following lawful bases as defined by the GDPR.
Performance of a contract: To provide our services, respond to your requests, issue quotations, complete bookings, manage payments, and fulfil our contractual obligations to you.
Legitimate interests: To manage and improve our business and services, keep appropriate business records, respond to enquiries, ensure the security of our systems and property, and defend or establish legal claims. When relying on legitimate interests, we always balance our interests with your rights and expectations.
Legal obligations: To comply with our legal responsibilities, such as accounting, taxation, record-keeping, and responding to lawful requests from public authorities.
Consent: For certain activities, especially some forms of marketing communications, we will rely on your consent. You can withdraw your consent at any time by contacting us using the details provided in our usual correspondence channels.
How We Use Your Personal Data
We use your personal data for the following purposes.
To provide and manage removals and related services you request from us, including scheduling, planning, carrying out and following up on the services.
To prepare and send quotations, respond to enquiries, and provide customer support before, during and after your move.
To manage our relationship with you, including handling feedback, addressing complaints, and updating you about changes to our services or terms where necessary.
To process payments, handle invoices, manage refunds where applicable, and maintain accurate financial and business records.
To maintain and improve our website, services and customer experience, including through analysis of aggregated or anonymised data.
To send you marketing communications about our services where you have chosen to receive them, and to manage your preferences regarding such communications.
Data Processors And Sharing Of Personal Data
We may share your personal data with selected third parties where this is necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.
These third parties may include:
Service delivery partners who assist with the provision of removals and related services under our direction.
Payment processing providers who handle payments on our behalf.
IT and systems providers who support the operation, security and maintenance of our website, communications systems and business applications.
Professional advisers such as accountants, legal advisers, or insurers, where necessary to manage our business and comply with our legal obligations.
Public authorities or regulators, where required by law or where necessary to protect our rights or the rights of others.
All third parties that process personal data on our behalf act as data processors and are bound by contractual obligations to process the data only in accordance with our instructions, keep it secure, and comply with applicable data protection laws.
International Transfers
We aim to store and process your personal data within the United Kingdom or the European Economic Area wherever possible. If we need to transfer personal data outside these areas, we will ensure that appropriate safeguards are in place to protect your information and that any such transfer complies with applicable data protection laws.
Data Retention
We keep your personal data only for as long as it is reasonably necessary for the purposes for which it was collected, and to meet any legal, regulatory, tax, accounting, or reporting requirements.
In general, we will retain contact and booking information for a period that allows us to:
Provide our services and manage ongoing relationships
Respond to queries about past services
Maintain accurate records for tax and accounting purposes
Resolve any disputes or legal claims
When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Wandsworth Removals customers and prospective customers in our service area, subject to certain limitations and exemptions in the law.
Right of access: You can request confirmation of whether we hold personal data about you and obtain a copy of that information.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal basis for us to retain it.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain circumstances, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our legal basis. You also have the right to object at any time to the use of your personal data for direct marketing.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where this is technically feasible.
If you wish to exercise any of these rights, you can contact us using the usual communication channels you have used to interact with Wandsworth Removals. We may need to verify your identity before responding to your request.
Security Of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those employees and contractors who need it to perform their duties, and using suitable safeguards for our systems and records.
Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. When we make significant changes, we will take reasonable steps to inform you, for example by highlighting the changes on our website. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
